Wipro is currently seeking to fill a position for an experienced Associate at their Mumbai office. The primary responsibility of the Associate is to efficiently and accurately handle low-complexity transactions according to the specific standard operating procedures set by the client. The ideal candidate should possess the ability to execute tasks based on established rules. The Associate collaborates with the Subject Matter Expert (SME) and manager to identify any areas of concern or potential enhancements. Additionally, this role may be utilized across various client teams.
Job Description
The following are the main tasks and responsibilities for the position:
- Acquire process knowledge from SMEs (Internal/Client) and obtain process certification.
- Participate in and successfully complete role-related training programs.
- Take responsibility for effectively managing assigned tasks.
- Process transactions of low complexity with accuracy.
- Ensure consistent productivity and accuracy according to team requirements.
- Deliver services timely and accurately based on client SLAs and contractual commitments.
- Provide prompt responses to queries from internal or external stakeholders.
- Adhere to data privacy and code of conduct standards.
- Ensure compliance with time recording guidelines.
- Follow floor policies, team schedules, and leave guidelines.
- Demonstrate commitment to performing the job to the highest standard.
- Ask questions and show eagerness to understand the client’s perspective.
- Meet timelines with minimal or no escalation.
- Respond promptly to client needs and requests.
- Listen attentively and ask questions to clarify understanding.
- Understand given data and structure communication accordingly.
- Collaborate effectively with colleagues from different parts of the organization.
- Adapt your own way of working for the benefit of the client, organization, and relevant stakeholders.
- Seek and analyze data and information related to the issue at hand.
- Demonstrate a sense of urgency in achieving goals and take actions to ensure results.
- Show eagerness to learn on the job.
- Apply learned concepts and skills with guidance.
- Seek necessary assistance to deliver results in new and ambiguous situations.
- Clearly understand work expectations and prioritize critical activities.
Qualifications for this Job
The following are the requirements and qualifications for the position:
- Possess a Bachelor’s Degree, preferably in Commerce or Accounting.
- Have work experience ranging from 0 to 24 months.
- Exhibit good written and verbal communication skills in English.
- Possess working knowledge of computer applications, including Excel and Word.
- Demonstrate a minimum typing speed of 25 words per minute with 90% accuracy.
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