UPS is currently seeking an experienced Billing/Collections Supervisor to join their Pune team. The selected candidate will be responsible for overseeing billing activities for Small Package (SP) operations across the US, Europe, and Asia regions.
This role involves various responsibilities, including but not limited to monitoring the quality and productivity of the billing function, overseeing billing activities for all customer segments, assisting in resolving complex disputes by issuing billing adjustments, and identifying opportunities for process improvements within the department.
The Billing Supervisor will also ensure compliance with SOX and Internal Audit processes. Additionally, they will interact with internal and external customers, as well as vendors and external service providers associated with UPS and its clients.
Job Description
- Conducts performance reviews to drive team performance and motivate them to achieve business goals and customer satisfaction.
- Manages stakeholder relationships and collaborates continuously to ensure effective transitions and capacity utilization.
- Administers the financial management process, considering business plan requirements and driving volume management between sites.
- Conducts operational audits to ensure compliance, effectiveness, and operational performance.
- Implements succession planning strategies to develop and prepare employees for future roles.
- Assesses performance indicators to identify areas meeting and falling below business expectations.
- Handles customer escalations and queries promptly and efficiently.
- Identifies and recommends end-to-end process improvements to enhance customer experience.
- Determines employees’ training needs and develops continuous development plans.
- Provides ongoing feedback and support to improve performance.
- Analyzes potential scenarios and review enhancements to assess their impact.
- Implements changes and process improvements to increase efficiency, reduce errors, and lower costs within the department.
- Reviews status and quality reports, adjusts controls, and establishes corrective action steps.
- Analyzes historical trends and data to ensure appropriate staffing levels.
- Sets goals and timelines to monitor progress and ensure accurate and timely billing.
- Reviews processes to maximize efficiencies within the department.
- Conducts audits, identifies exceptions, implements corrective actions, and reports findings to ensure compliance with internal audits.
Qualifications for this Job
The following are the requirements and qualifications for the position:
- Proficient in UPS Billing systems and familiar with related terminologies.
- Possesses strong verbal and written communication skills, capable of presenting information professionally and responding to inquiries effectively.
- Demonstrates excellent analytical and problem-solving abilities.
- Able to thrive in a fast-paced, production-oriented environment with high-performance expectations.
- Proficient in using MS Office and working with databases.
- Flexible to work in different shifts as per process requirements.
- Holds a bachelor’s degree in any field.
- Preferably, has experience and knowledge in Small Pack billing.
- Minimum of 3 years of experience in team management.
