Google is currently seeking a skilled Customer Onboarding Strategist for their Gurgaon office in India. As a Customer Onboarding Strategist, your primary responsibility will be to serve as the account manager for our clients during their onboarding phase. Your main tasks will involve establishing objectives and strategies for their products and services, ensuring their successful reach and delivery to users.
You will also be responsible for devising a tailored mix of solutions using Search, Display, Video, and Apps to effectively meet client objectives. This position will require close collaboration with various teams, including acquisitions, product, program, and same-store teams.
Job Description
The following are the main responsibilities for the position:
- Take charge of managing a fresh customer portfolio and guide them through their digital advertising journey.
- Prioritize and ensure the accomplishment of assigned customer goals while focusing on providing a smooth onboarding experience.
- Collaborate closely with Sales, Product, and Program teams to facilitate seamless handovers of customers.
- Implement innovative approaches to enhance customer relationships, offering customized suggestions to boost performance and promoting additional Google products.
- Provide consultative guidance to advertisers, assisting them in maximizing their return on investment through collaborative efforts.
Qualifications for this Job
The qualifications and skills required for this role are as follows:
- Possession of a Bachelor’s degree or equivalent practical experience.
- A minimum of 4 years of experience in a customer-facing role, which includes consultative sales.
- Experience in sales, media account management, or the advertising industry.
- Fluent proficiency in both spoken and written English and Hindi languages.
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