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| Publisher | SChand Publications All History books by SChand Publications |
| ISBN | 9788121939928 |
| Author: | Dr. Jagmohan Negi |
| Number of Pages | 289 |
| Available | Available in all digital devices |
The book is written for the students and trainees who are undergoing training to become hospitality receptionist or hostess. It enable the students/trainees to converse with foreign tourists by acquiring working knowledge of English, French, German and Hindi Languages.
Chapter 1. The Concept of Hospitality
Chapter 2. Hospitality- Guest Relationship
Chapter 3. Hospitality Ethics and Standards
Chapter 4. Reception: Front of the House
Chapter 5. Reservations
Chapter 6. Reception and Registration of Guests
Chapter 7. Group Handling
Chapter 8. Very Important Persons (VIPs.) in a Hotel
Chapter 9. Guest Leaves the Hotel
Chapter 10. Front Office Accounting: Billing
Chapter 11. Credit Limits for Customers
Chapter 12. Settlement of Bill
Chapter 13. Night Audit.
Chapter 14. Front Office Reports & Statistics
1Chapter 15. Salesmanship and selling techniques
Chapter 16. Staffing
Chapter 17. Telecommunication-Telephone Department
Chapter 18. Front Office Tools & Equipment
Conversation Between a Guest/Tourist and a Hospitality
Chapter 20. Conversational Skills
Chapter 21. Some Key Words—English, French, German and Hindi
Chapter 22. Multilingual Vocabulary
Appendix: A—Hospitality-Reception Terminology
Appendix : B—Bibliography
