Communication Skills

All students aspiring to be engineers, managers, or teachers require an everincreasing range of skills to maintain relevance with the global environment of the new millennium. Communication skills are a vital component of this, recognised by academia and industry alike. Such skills are essential for anyone who wants to carry out his/her professional practice in the global arena.

Communication skills are therefore essential for the successful future career of a student. In today’s competitive world, communication skills in business are the most sought after quality of an educated person. Reading, writing and listening carefully are the three most important communication skills for students.

It thus gives me immense pleasure in bringing out the first edition of this book as per the new syllabus effective from June 2017. Great care has been taken to cover the whole syllabus concerning different aspects of Communication Skills and Business as prescribed in the new curricular syllabus for BCA Savtribai Phule Pune University. It has been my endeavour to present the content in a simple, lucid and easy to understand manner and I hope all my readers enjoy the learning process.

1. Introduction to Communication

2. Listening Skills

3. Telephone Skills

4. Writing Skills

5. Career Skills