Business Process Automation

This book discusses the major trends in Business Process Automation (BPA) and explains how BPA technologies and tools are applied in practice. It introduces the students to the concepts of BPA and describes the need for automation in business process management.

The book illustrates live examples of different functions of an enterprise where automation has been successfully implemented to reap business benefits. It elaborates the applications of BPA in various sectors such as HR and payroll, marketing, e-governance, knowledge management and banking. The text also discusses in detail the role of Chief Information Officer (CIO) as a change agent for designing and implementing automation initiatives. Return-on-Investment (ROI) calculations have been shown as a business case for automating business processes. Evaluation criteria for deciding which software package to be implemented have been thoroughly explained.

1. Understanding Business Process Automation

2 Automation in Business Process Life Cycle Management

3 Automation and Business Intelligence

4 Automation in Business Communication

5 Process Automation in HR and Payroll

6 Automation in Marketing

7 Automation in E-governance

8 Return on Investment from BPA

9 Automation in Software Project Management

10 ERP as Business Process Automation Tool

11 Automation in Knowledge Management System

12 Automation in Master Data Management (MDM)

13 Automation in Mobile Process Management

Glossary

Bibliography

Index